Send your complaint to the following address:
Baloise Luxembourg
Service Réclamations
8, rue du Château d’Eau,
L-3364 Leudelange
Leave your complaint here !
We will get back to you as quickly as possible.
We will acknowledge your complaint within 10 working days and provide you with a response within 30 days. If we are unable to do so, we will inform you.
In the absence of a return within ninety (90) days or in the event of an unsatisfactory response from the Company, except for your rights to take legal action, a request for out-of-court dispute resolution may be addressed to :
- the Commissariat aux Assurances (the Luxembourg Insurance Commissioner, who is the prudential supervisory body empowered to process requests for the out-of-court resolution of complaints) by following the steps which appear on its site: (http://www.caa.lu/fr/consommateurs/resolution-extrajudiciaire-des-litiges);
- In addition, you can also appeal to the Luxembourg Insurance Ombudsman:
ACA - c/o Médiateur en Assurance
B.P. 448 L-2014 Luxembourg
Fax : (+352) 44 02 89
Email : mediateur@aca.lu
You can find our Complaints Management Policy via this link: